Modernization of Federal Retirements

Led the modernization of one of the federal government's most critical legacy operations, transforming a paper-based process into a modern digital platform.

Embedded directly with agency leadership and frontline staff to understand the business deeply enough to redesign it. Unified engineering, design, operations, and partner organizations across the government around a shared vision for the future of retirements.

Directed the development of new digital platforms and AI-native capabilities, turning legacy paper workflows into trusted production systems, now serving the entire federal government and processing more than 150,000 retirement applications.